Would you buy from a company like yours? When put to the test, many leaders have had to say “no.”
Without spending a dime, you can act like a buyer of your firm’s services. Watch closely how your salespeople sell, service staff provide service, operations staff operate, and recruiters recruit and then, ask yourself: “Would I want to be treated like that?”
Most leaders, when they set aside their natural biases, openly admit that the experience delivered by many on their team could benefit from improvement. Leaders who guide their teams to create experiences that even they themselves would want to be a part of are creating the most profitable and sustainable companies.
This Week’s Radical Accountability Activating Action: Shop your own company or have a trusted outsider do this for you, sharing the experience with you every step of the way. Use this information to create a better outcome for your customers.
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