June 2017


3 Steps to Cultivate an Inclusive Workforce in a Conflicted World
Stop the Madness
Being a Kind Leader Without Letting Niceness Get in the Way
Special Access to a New Benchmarking System
How to Turn Every Candidate into a Deal

3 Steps to Cultivate an Inclusive Workforce in a Conflicted World

It’s no secret that diversity in the workplace is a good thing. Having an inclusive workforce helps businesses better serve their diverse client base. Research even shows that the most diverse workforces are likely to general better financial results. But even though most leaders want to make their businesses more diverse, they may not understand how to help their company grow by including talent of all races, genders, ethnicities, and sexual orientations.

Organizations that strive to hire diverse talent look at the whole person when hiring. Their leaders recognize that each individual is more than a title, skillset, or member of an ethnic group. They’re not colorblind or gender neutral; just the opposite. They’re hyperaware that maintaining a diverse and dependable workforce requires being able to select from a robust flow of different types of people.

Leaders are sometimes frustrated by standard selection methods aimed at improving diversity. They bristle when told to hire someone solely because of race and take issue with meeting gender balance quotes. Plus, blind hiring techniques like masking names on resumes and conducting anonymous interviews through chat rooms and voice-masking technology doesn’t eliminate bias. Instead it makes leaders biased to the process itself. These leaders need a solution to make diverse hiring simpler and more sustainable, while still allowing them to choose the person who’s the right fit.

If you’re ready to help your own company become a more diverse workplace, here are three steps you can take to help you achieve diversity and reap its many benefits.

Step #1: Enrich the flow of diverse talent.

Slight adjustments to your hiring profiles can substantially increase the flow of diverse talent. For example, for years a large banking institution had required candidates to have a finance degree. However, they noticed that top candidates at competing banks didn’t always match this background. This insight challenged their preconceived notion that a finance degree was required for success. They changed their own requirements and experimented with an expanded recruiting effort that included candidates with any type of two- or four-year business degree. This created a richer flow of highly diverse talent to choose from and the hires from this improved flow turned out to be some of the best they ever made.

Step #2: Watch out for hiring bias.

Hiring bias can be cunning. Without realizing it, we can pick people who appear to be a “good fit.” Unfortunately, sometimes we end up choosing people who are like those already in the department. This can unintentionally create departments of people that lack diversity. Hiring teams—selected groups with a blend of hiring styles dedicated to finding the best candidates—can help counter this unconscious bias.

This was the case in a corporate accounting department. Bart, one of the members of the team rejected a candidate the rest of the team wanted to hire. Ensuing discussions uncovered an uncomfortable reality. The candidate was different from everyone else in the department, and Bart was concerned about how well the individual would fit in. Was he purposely engaging in discriminatory hiring? No; he had the best intentions. However, his fear that the individual would not fit in impacted his decision-making. By discussing this situation with his team, Bart could safely acknowledge his unintended bias. He and his team ended up hiring the candidate, who became a very successful part of the department.

Step #3: Sustain an inclusive flow of diverse people.

Once you enrich and harness the flow of highly qualified diverse individuals, you must sustain this flow in order to fill jobs swiftly and keep your workforce a talent-rich, inclusive environment. How do leaders do this? They maintain a rhythm in which they’re always interviewing and occasionally hiring.

This method is how an engineering firm I’ve worked with keeps their seats filled with a diverse group of engineers. Every month, managers interview a few candidates for their core engineering roles—even when they have no openings. This gives them a pool of people ready to hire the moment a job opens. As a result of this practice, jobs are filled the same day they become open. Plus, they maintain a diverse company that continues to delight their customers.

Building a diverse group of talent takes diligence, but the effort is well worth it. When you make a point of being inclusive in your hiring processes, you’re able to find the best talent available and can ultimately create a dependable workforce of complementary people.

Stop the Madness

I’m honored that my new book has received more than 30 5-star reviews in just a matter of weeks. A recent one stood out.

Leadership expert Steve Caldwell had the following to say:

“I thoroughly enjoyed this book and believe that every manager, every executive should read it and study it. Scott provides both excellent explanations as well as the ‘how to’ get it done. Businesses waste thousands of man-hours each month with needless repetitive interviews of candidates and never seem to be prepared to replace or fill positions. Scott shows that it's not necessary to always be behind the curve. I wish every person in business school was required to study this. I've watched companies lose great candidates just because they tortured the candidate through 6, 7, and 8 individual interviews just because the business can't make an intelligent and informed decision. Stop the madness and learn from a real pro who shows you what to do.”

You can help the leaders around you stop the madness by buying them a copy today.

Buy the book now


Being a Kind Leader Without Letting Niceness Get in the Way

It’s great to be kind. But taking that too far can undermine your effectiveness as a leader. Here’s how to combat this common problem.

Watch now


Special Access to a New Benchmarking System

Recruiter Insider is a platform that will provide agencies with the ability to further enhance their professional development capabilities and engagement of their consultants via a uniquely designed ratings platform specific to the staffing and recruitment industry. Leveraging a wide range of data points, firms can more accurately gain insights into the candidate/employer experience and benchmark performance locally and globally.

I’ve been watching their progress and am excited with the potential of this system. They’re launching in late October and I’ve arranged for you to receive a heavily discounted pre-launch offer as a subscriber to this newsletter.  Please contact Recruiter Insider CEO Justin Hillier at jhillier@recruiterinsider.com.au to organize a demo and discussion.

How to Turn Every Candidate into a Deal

Every single candidate you work with as a staffing or recruiting professional can become a deal. In this podcast, I walk you through the three steps to make this part of your strategy.

Listen now

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