June 18th is the birthday of Southwest Airlines, and a well deserved present is being today’s Radical Accountability Hero. Very few airlines get passengers from point to point as quickly, efficiently, and safely as the company built on LUV. Add to that no ticketing change fees, two free bags, and friendly service that is beyond compare among U.S. domestic carriers, Southwest exemplifies getting done what matters most. And the catchy songs and humorous safety presentations, on some flights, demonstrate their commitment to keeping customers smiling.
So, Happy Birthday Southwest Airlines! May we all learn from your positive and profitable example.